Effective Date: June 25, 2026

Introduction

Carpet4Less ("Carpet4Less," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website, estimate request forms, telephone communications, text messaging services, and other interactions with our business.

This Privacy Policy describes how we collect, use, disclose, store, and protect your information when you request a flooring estimate, schedule an appointment, communicate with us, visit our website, or otherwise interact with our services.

By using our website or submitting information to Carpet4Less, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

Full name

Mobile phone number

Email address

Property address

Flooring project details

Appointment scheduling information

Customer service inquiries

Communication preferences

We may also automatically collect certain information when you visit our website, including:

IP address

Browser type and version

Device information

Website usage data

Referral source information

Cookies and similar tracking technologies

How We Use Your Information

We use personal information for legitimate business purposes, including:

Providing flooring estimates and consultations

Scheduling and confirming appointments

Responding to customer inquiries

Delivering customer support

Providing project updates

Sending appointment reminders

Improving our website and services

Maintaining internal business records

Complying with legal and regulatory obligations

We only use personal information in ways that are reasonably necessary to provide our services and operate our business.

SMS Communications

Consumers may voluntarily opt in to receive text messages from Carpet4Less through website forms, lead forms, appointment requests, estimate requests, or other approved consent methods.

By providing your mobile phone number and expressly consenting to receive SMS communications, you agree to receive text messages from Carpet4Less regarding:

Flooring estimate requests

Appointment scheduling

Appointment confirmations

Appointment reminders

Project updates

Customer service communications

Service-related notifications

Message frequency varies.

Message and data rates may apply.

Reply STOP at any time to opt out of SMS communications.

Reply HELP for assistance.

Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

After opting out, you may receive a final confirmation message confirming your unsubscribe request.

SMS Consent and Mobile Information

Carpet4Less maintains records of consumer consent where required by law and industry guidelines.

Mobile phone numbers, SMS consent records, and SMS opt-in data will never be sold, rented, leased, shared, transferred, disclosed, or otherwise provided to third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information collected through the SMS consent process is used solely for the purposes disclosed at the time consent is obtained and as described in this Privacy Policy.

How We Share Information

We may share personal information with trusted third-party service providers that assist us in operating our business, including:

Website hosting providers

CRM and customer management platforms

Appointment scheduling systems

Communication service providers

Analytics providers

Payment processors (if applicable)

These providers are authorized to access personal information only as necessary to perform services on our behalf and are contractually obligated to protect such information.

We may also disclose information:

To comply with applicable laws, regulations, legal processes, or governmental requests

To enforce our legal rights

To protect the safety, rights, or property of Carpet4Less, our customers, or others

We do not sell personal information to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect personal information, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

Cookies and Tracking Technologies

Our website may use cookies, analytics tools, and similar technologies to:

Improve website functionality

Understand visitor behavior

Analyze website performance

Personalize user experiences

Enhance website security

You may disable cookies through your browser settings; however, certain website features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Carpet4Less is not responsible for the privacy practices, policies, or content of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Access personal information we maintain about you

Request correction of inaccurate information

Request deletion of personal information

Withdraw consent where applicable

Request information regarding our data practices

Requests may be submitted using the contact information provided below.

Children's Privacy

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child under 13, we will take appropriate steps to delete such information.

Changes to This Privacy Policy

Carpet4Less reserves the right to modify or update this Privacy Policy at any time.

Any changes will become effective immediately upon posting the revised version on this page. Continued use of our services following such updates constitutes acceptance of the revised Privacy Policy.

Contact Information

Carpet4Less

Phone: (925) 706-0900

Email: [email protected]

Address: 5145 Lone Tree Way, Antioch, California, 94531

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information provided above.